1. General Policy

At Kakku Puisto Bakery, we take great care in preparing every order. Due to the custom nature of our products and the time required for preparation, we have specific cancellation and refund policies in place.

2. Standard Orders Cancellation

To cancel an order, please contact us immediately at info@kakkupuisto.fi or call +358 40 240 4450.

3. Custom Cake Orders

Once production has begun on a custom cake, we cannot guarantee any refund due to the specialized nature of the work and ingredients already committed.

4. Order Modifications

We understand that plans can change. Here's our policy on modifying orders:

• More than 48 hours before delivery: Most modifications can be accommodated at no extra charge (subject to availability)
• 24-48 hours before delivery: Limited modifications possible; additional charges may apply
• Less than 24 hours before delivery: Modifications generally not possible once production has begun

Contact us as soon as possible if you need to modify your order: info@kakkupuisto.fi

5. Quality Guarantee

We guarantee the quality of all our products. If you receive an order that:

• Is damaged or defective
• Does not match your order specifications
• Has quality issues

Please contact us within 24 hours of delivery. We will offer a full refund or replacement at no additional cost.

6. Refund Process

7. Delivery Issues

Late Delivery

If we are responsible for a late delivery (excluding circumstances beyond our control such as severe weather), we will:

• Offer a discount on your next order, OR
• Provide a partial refund (amount determined case-by-case)

Failed Delivery

If delivery fails due to:

• Incorrect address provided: No refund; redelivery fee applies
• No one available to receive: No refund; redelivery fee applies
• Our delivery error: Full refund or free redelivery

8. Force Majeure

We are not liable for delays or inability to fulfill orders due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Extreme weather conditions
• Government restrictions or lockdowns
• Power outages or equipment failure
• Supply chain disruptions

In such cases, we will work with you to either reschedule your order or provide a full refund.

9. Special Events & Large Orders

For wedding cakes, event catering, or orders exceeding €200:

10. Allergen Information & Dietary Requirements

We make every effort to accommodate dietary requirements and avoid allergen cross-contamination. However:

• We cannot guarantee 100% allergen-free products due to shared kitchen equipment
• Customers are responsible for verifying allergen information before ordering
• If you have severe allergies, please discuss with us before placing an order

We cannot accept returns or provide refunds due to undisclosed allergen concerns.

11. Taste Preference

Refunds or replacements are not provided based on personal taste preferences. We encourage you to:

• Review product descriptions and ingredients carefully before ordering
• Contact us with any questions about flavors or ingredients
• Try smaller items first if you're new to our bakery

12. Contact Us

For cancellations, refund requests, or questions about this policy:

13. Dispute Resolution

If you're not satisfied with our response to your cancellation or refund request, you may contact: